The Director of Finance is responsible for overseeing, directing and administering all financial operations of the hotel. This position is a strategic business partner who helps the hotel achieve its goals by being an advocate, change leader, and champion for inspiring achievement in the finance team. The Director manages financial performance, oversees internal and external audits, protects property assets and ensures the financial integrity of the property. The Director of Finance must create an exceptional climate of professional and personable service that ensures the engagement of employees, guests, owners and investors.
Must have 8+ years’ experience in hospitality finance management, including 3 years in a leadership role.
Must have a degree in finance from an accredited institution or any combination of education and experience equivalent to graduation from a college or any other combination of education, training or experience that provides knowledge, skills and abilities.
Working knowledge of local financial practices and taxation, work experience in country required.
Understanding of the Uniform System of Accounts for Lodging.
Must be a self starter with an entrepreneurial spirit.
SKILLS (LANGUAGE, MATHEMATICAL, TECHNICAL & REASONING)
Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
Must possess strong communication and listening skills, excellent speaking, reading and writing.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Perform complex quantitative calculations or reasoning using algebra, geometry, statistics, or abstract symbols.
Excellent Microsoft Office, hospitality and financial system skills.
Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
Use logic to define problem, collect information, establish facts, conduct analysis, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations.
Multiple language abilities preferred, fluency in English required.
BUSINESS RESULTS
Manage overall financial performance of the business by analyzing and reconciling financial reports, determining trends and areas of opportunity, advising others on cost control methods and resolving budgetary issues.
Oversee preparation of monthly financal reporting package including financial statement, balance sheet and cash flow.
Coordinate preparation of annual budget and capital plan.
Create weekly forecasts and planning of operating staff and cost expenditures to correspond to forecasted sales and costs.
Ensure compliance with labor management system standards, monitor labor to budget/forecast.
Manage revenue stream and expenses to create the maximum return for partners, ensuring the long-term growth and success of the property.
Protect and enhance the value of all property assets through appropriate programs and maintenance, evaluation and analysis of expenditures.
Monitor actual sales and revenues to determine variance and assess goal accomplishments and adjust strategies and forecasts accordingly.
Have understanding of taxation and governamental reporting applicable to the property, ensure accurate and timely filing.
Ensure compliance with standard operating procedures in all areas of the department.
Oversee internal and external audits.
LEADERSHIP & EXECUTION
Develop and execute comprehensive business plans in alignment with brand strategy, monitor execution and results.
Translate strategy into specific business actions and individual accountabilities that achieve results.
Establish and build agreement among team members for project milestones, resources requirements and measures of success.
Champion change, ensure brand and business initiatives are implemented.
Collaborate with internal and external business partners.
Communicate with leaders regarding issues, risk and liability concerns, or other important business matters.
Ensure all finance policies and procedures are fully implemented and consistentlyfollowed in all departments.
Operate ethically to protect the Hard Rock brand. Utilize programs designed to help Save The Planet.
Create expectations, lead people, manage processes and hold people accountable for the agreed upon activities and timetables.
Consistently monitor Quality Assurance Program results, create and execute action plans where needed.
Serve as a member of the hotel's Executive Committee.
GUEST ENGAGEMENT
Gather guest information and use it for improvements in products and services.
Monitor guest satisfaction scores and review guest feedback with direct reports, ensuring appropriate corrective action is taken when necessary.
Conduct property walk-through as necessary to build rapport, assess engagement, develop relationships and monitor controls.
Resolve guest complaints and implement change to prevent future issues.
Maintain relationships with key clients, owners and investors.
Promote the organization in and out of industry and at relevant trade associations.
Act with guests in mind.
EMPLOYEE ENGAGEMENT
Adhere to the recruitment process, hire the best talent available from inside or outside the organization.
Promote a positive work environment for all employees, while ensuring that all employment related processes and documentation are in compliance with local laws and regulations.
Train, supervise, coach, and counsel staff. Participate in the induction of new staff members to Hard Rock culture.
Train and empower employees to exercise good judgment to make decisions regarding service, product quality, and guest satisfaction by adhering to company standards.
Maintain effective communication, giving direction, support, timely feedback and recognition of performance.
Create appropriate developmental plans that help individuals define career goals and identify the skills needed to achieve them.
Set goals and expectations for the finance team using the performance review tools and hold employees accountable for successful performance.
Foster open dialogue.
Conduct regular meetings with staff to communicate property information, department goals and training.
Create a positive environment in which all employees have the ability to maximize their potential.
LEARNING & APPLYING EXPERTISE
Make good decisions based upon a mixture of analysis, wisdom, experiences and judgment.
Challenge business norms and accepted thinking to improve effectiveness and drive results.
Use technology effectively to communicate and manage throughout the business.
Use business analysis, competitor and consumer insights to provide understanding, direction and guidance around key initiatives.
Be familiar with the hotel’s Operating Agreement and adhere to its contents.
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