The Public Relations Director is responsible for the development and execution of an annual strategic and integrated plan that is comprised of public relations, social media and marketing communications strategies that support the hotel/resort’s business objectives, increase awareness and positive perception of the hotel, its Food and Beverage outlets, Spa, services and personnel, and contribute to driving traffic and revenues.
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Develop and execute a strategic plan including PR, social media and other marketing communications channels to support the business objectives of the hotel
Deploy a creative content strategy across multiple owned and earned channels
Manage image and reputation management
Work closely with operational departments on marketing and promotions
Responsibilities In-depth
Is proactive and creative in identifying and developing integrated PR and Social Media programs which capitalize on unique and newsworthy stories as well as leveraging unexpected opportunities as they arise.
Engages in media relations by actively managing professional relationships with local and regional media and influencers that will benefit the hotel and company as a whole. Includes hosting media visits, pitching targeted story ideas, organising fam trips and photo shoots, entertaining key media and influencer contacts, responding in a timely way to media enquiries, and supporting social PR.
Oversees the hotel’s digital content strategy and manages all property social media channels, creating relevant and engaging content and increasing follower engagement. Ensures the hotel’s web and App presence is aligned with the Hotel’s positioning and business objectives and where possible links to other FS content channels.
Plays a key role in reputation management; acts as a strategic communications advisor to management by keeping track of public attitudes, flagging possible consequences of decisions, developing key messages and managing issues and crisis communications. The role can also be involved in the management or oversight of online reviews responses.
Understands Hotel’s marketplace; well-informed of market trends, including evaluating the competition’s marketing communications activity and implements change as dictated by market requirements. Monitors own media coverage and competitor coverage as well as online reviews for deeper market insight.
Works closely with the F&B and Spa teams to develop promotional and marketing activities and calendars to feed relevant owned channels so as to stimulate revenue opportunities. Able to forge alliances and maintain positive cooperative working relationship with other departments.
Able to manage relationships with public relations agencies, keeping them informed of relevant news and updates to maximise opportunities for exposure.
Uses a strategic approach in overseeing the Hotel’s community relations, CSR initiatives, internal communications and other activities specific to the Hotel and its VIP guests.
Assists Director of Marketing with SEO, digital marketing, PPC and e-commerce (as needed) to ensure messaging and creative is aligned across all activities.
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